Media kit project Essay Example | Topics and Well Written Essays - 1000 words

Media kit project - Essay Example The main audience in the release is families who are looking for good scenes to spend their happy times, tourists interested in arts and students that are to learn on the historic aspect of art. The main audiences are the ones that the message is designed to reach (Karnes & Shapiro, 2010). Foundation of the museum was by Moody Currier and his third wife and was originally referred to as Currier Gallery of Art. The establishment was to make sure that there was benefit and advancement of humanity. Expansion of the museum has been carried out in different areas where in 2005, there was moving of the offices from the point is located, Kennedy House to Pearl streets (Karnes & Shapiro, 2010). This was due to the first phase of renovation. In construction of the museum in 1867, the place was considered to be the home where several wealth industrials in the city resided. The closing of the museum for renovation was done in 2006, where there was a 21.4 million dollars expansion completed after 21 months in 2008. Additions and renovation that was carried out in the museum lead it to receiving several awards as the people were satisfied with the new face of the museum and more tourists were visiting the area. The awards that were received by the museum were those of Design Honor Award, People’s Choice awards and American Institute of Architects awards. Both the awards were received in 2008 after there was renovation and expansion. This shows that the place has been made a better place where tourists should be able to visit to enjoy the beautiful art scenes, expansion for family vacations and a point in which history is preserved. The museum has incredible exhibition of the work that was carried out by Escher and a permanent collection that is aimed at regional themes and artists. The museum is not so much big but it is well curated

Recomendation Report Research Paper Example | Topics and Well Written Essays - 1000 words

Recomendation Report - Research Paper Example Employee turnover is high, while customer satisfaction is low. Professional duties comprise answering customer questions about services and possible complications regarding the use or repair of products. The quality of services is low, as noted by the customer complaints about unprofessional conduct and low quality assistance to their requests. Employees lack proper training in inter-human communications, computer use, and are insecure and inexperienced. So far, all new employees obtain only three days of training prior to their activation, and this training is based on mentorship. The knowledge gained through mentorship is limited to observations only, as the older employee must, in the meantime, assist customers as well. Combined with the lack of proper training and no opportunity for career development, employees leave the company. As a result, organizational development and training programs at the call centre will be addressed in this report. Job analysis and design represent th e first step. The former’s purpose is to improve organizational performance and productivity (Cook, 2007, Sl.7). Job analysis determines â€Å"duties and skill requirements of a job, and the kind of person who should be hired for it† (Dessler, 2002, p.60). Three components need to be analyzed. First, evaluate the organizational structure in order to determine the organization wide division of work, interrelationship of different positions and how the examined position â€Å"fits in the overall organization† (Dessler, 2002, p.62). This is where objectives are identified and refined (Cook, 2007, Sl.31). Supervisors should define long and short term goals of their departments to increase employee awareness of the company’s success. The second part is analysis of activities performed in a particular job (Dessler, 2002, p.62). Supervisors are consulted to verify the job analysis information obtained (Dessler, 2002, p.62). The third part is training of employee s, which aims at enhancing organization efficiency and job satisfaction by the employees (Clark, 2007, Sl.30). This part educates employees as per their particular position, standards, as well as provides them with tools to execute their duties according to satisfactory standards. Job Training Techniques Training will be directed toward the skills customer service representatives need in order to satisfy their customers, and also feel satisfied with their own performance. Psychological, as well as technological aspects will be addressed, such as correspondence on the phone and basics of Microsoft Office, as well as how to coordinate with the supervisor, mentor (mentee) and tech support (Everest Continuing Education, 2011 – 2012). More specifically, human performance technology will be used (Manu, 2004, p.12). This model aims to increase productivity and compliance with company goals (Manu, 2004, p.12). Causes of performance gaps have been identified. Thus, based on the object ives of the company, training guides will be designed and implemented (Manu, 2004, p.13). Performance objectives of the company and specific jobs are reflected upon job description and specification. These aspects will be clarified and taught to new, as well as older personnel. The training program will include services, measurement, and feedback requirements to the supervisor and human resources (HR); old as well as new tools and equipment; new services; and